Microsoft architecture
How BillSense AI is assembled
Five layers connect the customer's question to a resolved account action — no swivel chair, no escalation.
01
Customer Engagement Layer
Mobile AppContact CenterWeb Portal
02
AI Layer
Azure AI FoundryCopilot StudioGPT ModelsVision Models
03
Billing Intelligence Layer
Billing PlatformCRMCustomer 360Fabric
04
Customer Experience Layer
Dynamics 365 Customer ServiceDynamics Contact Center
05
Action Layer
Plan ChangesCreditsRetention OffersOrder Management